We have three main departments at Bluecrest – our Contact Centre, Field Team, and Administration Team:
The Contact Centre is located at our Ridgeworth House Head Office, in the centre of Worthing. As the first point of contact for most customers, our Customer Relations Advisors primarily take bookings, advise customers of any relevant additional tests they may want to consider purchasing and dealing with customer service requests. Within the Contact Centre we also have teams responsible for Retention and a separate dedicated team who look after our corporate clients. The Contact Centre is growing rapidly, and currently we have around 50 members in the team.
The Contact Centre is a fun, busy and supportive environment to work in. Our Head Office is modern, comfortable and lively, and we like to keep morale high with plenty of incentives, games and team activities.
There are currently around 50 Bluecrest Field staff, split into 7 teams across the UK and Ireland. All team members are given extensive training in phlebotomy (blood-drawing), health screening and face to face customer service prior to their first customer screening. Our Field staff are positive, friendly and professional, always ensuring they provide our customers with the best possible health screening experience.
As our screening clinics are held at various different locations week-on-week, a flexible attitude is a must in our Field team. We like to ensure our Field team receive the same support and incentives as our staff based at Head Office, and there are plenty of opportunities for Field staff to progress within Bluecrest.
Our small and busy Admin Team of 18 staff is based at Head Office with the Contact Centre, and is integral to the smooth-running of operations. The main areas the Admin team work in are Events, HR, Field Operations, IT and Marketing, and the team works closely with both the Contact Centre and Field staff to keep things running efficiently.
Although the team are extremely busy, the team are lively, fun and have a positive and helpful attitude.